FAQ
Is my product covered under any warranty service?
Is my product covered under any warranty service?
Absolutely! Your product is covered under our warranty service. If you receive a damaged or defective item, no worries! Just reach out to us within 10 days of purchasing, and we'll be more than happy to assist you.
Can I track my warranty period?
Can I track my warranty period?
Absolutely! As a customer, you can definitely track your warranty period. Just remember to reach out to us within 10 days of purchasing, and we'll be more than happy to assist you with any warranty-related inquiries.
Do I get repair services for damaged items?
Do I get repair services for damaged items?
At Ruthie and the Misfits, we strive for maximum customer satisfaction hence we keep a check on the quality of the products that we ship to you. However, in case you receive a damaged item, please be assured that your purchased product will be repaired by us within 30 days of your purchase.
Should I send damaged items to the repair center, or will your team provide pick-and-drop service?
Should I send damaged items to the repair center, or will your team provide pick-and-drop service?
For damaged items, please contact us, and we'll make arrangements. Just reach out to us through our contact details, and we'll assist you.
How can I track the repair item status?
How can I track the repair item status?
We will update you through the process via mail.
How can I track my order?
How can I track my order?
After your purchase, you’ll receive an email containing shipping details at the time of shipping on the mail ID provided by you at the time of checkout.
My order is canceled even after confirmation. What do I do?
My order is canceled even after confirmation. What do I do?
That's quite uncommon! However, if something like this does happen, then we will make sure to reach out to you directly via email and phone to explain the situation and assist you further.
My purchase got damaged in transit. How can I return or refund that item?
My purchase got damaged in transit. How can I return or refund that item?
Get in touch with us, and we'll take care of the details. Our team will work with you to make the necessary arrangements and ensure everything is sorted.
Can I change the delivery address after shipment?
Can I change the delivery address after shipment?
We try to serve you with a seamless customer experience. To make it happen we would recommend you avoid changing the delivery address after shipment as it may result in inconvenience to you. However, you can directly get in touch with the courier service for assistance.
What kind of pet accessories do Ruthie and the Misfits offer?
What kind of pet accessories do Ruthie and the Misfits offer?
We provide one-of-a-kind pet accessories, including bows, collars, ties, name tags, scarves, and toys of high quality & creative design for your beloved pets
Are your products suitable for all pet sizes and breeds?
Are your products suitable for all pet sizes and breeds?
Yes, Ruthie and the Misfits offers a range of products suitable for pets of all sizes and breeds
Are the materials used in your products safe for pets?
Are the materials used in your products safe for pets?
Yes, the materials used in Ruthie and the Misfits products are safe and specifically chosen with pets' well-being in mind
Do you offer personalized or customized products?
Do you offer personalized or customized products?
Yes, Ruthie and the Misfits do offer personalized and customized products to add a unique touch to your pet accessories tailored to your pet's preferences and style.
Are there any care instructions for your products?
Are there any care instructions for your products?
Yes, care instructions for our products can be found on each product page or included in the packaging, providing guidance on how to best care for and maintain the items. Our customer service team can assist you if you have any questions or concerns about our products or your order. You can contact us through our website's contact form or email us at ruthieandthemisfits@yahoo.com. We aim to respond to all inquiries within 24 hours.